TERMS AND CONDITIONS
1: BOOKING PROCEDURE
50% upfront payment is required to secure your booking and the remaining balance is due 45 days prior to retreat start.
If the balance of the price of your retreat is not paid within 14 days of sending our invoice, we reserve the right to cancel your place, retain your payments and apply the Cancellation Charge set out in Paragraph 4.
For bookings made within 45 days of the start date, the full payment will become due immediately upon confirmation of the booking. Once payment has been made any subsequent cancellation will incur Cancellation Charges as set out in paragraph 3.
2: RETREAT PRICES
Our retreat prices include accommodation, all meals as advertised and all group yoga classes, unless stated differently in your booking confirmation email.
Our prices exclude flights, travel insurance, tips, excursions, transfers from airports and train stations unless otherwise stated.
3: CANCELLATION BY YOU
You (or any member of your party) may cancel your space at any time providing that the cancellation is made by the person submitting the booking form and it is communicated to us in writing. Cancellation will take effect the day such notification is received by us.
As this incurs administrative costs, we will retain your 50% deposit in all circumstances and will apply cancellation charges up to the maximum shown below: –
Days Before Start Dates Cancellation Charge
90 days or more: 20% of your retreat price
30-90 days: 50% of your retreat price
Less than 30 days: 100% of retreat price
Please note that your 50% deposit is non-refundable in all cases, although you may be able to move it to another retreat. If you have to cancel less than 90 days before your holiday, you may be able to move your balance to another retreat. This depends on wait lists and availability and is at the discretion of the company owner.
4: CANCELLATION BY US
We reserve the right in any circumstances to cancel your holiday at any time up to 12 weeks before the start date, in which case we will offer a refund in full of all monies paid for your holiday. We will not be responsible for any monies you have paid for travel, so please make sure you have adequate holiday and flight cancellation insurance in place at the time of booking your holiday.
We do not book flights for our clients. We may recommend suitable flights, trains and provide directions but we are not responsible for your travel plans and arrangements. It is your responsibility to confirm your flight times and check in with your airline before your outward and return journey.
6: ADVANCE HEALTH INFORMATION
You are required to complete our confidential health profile form 4 weeks in advance of your retreat to help us prepare for each and every guest. We need to know if you have a particular pre-existing injury or medical condition and any allergies, so that we can make sure you will be able to fully enjoy your yoga retreat. Guests will not be able to attend yoga classes if we have not received a completed form in advance of the retreat.
If you have a problem during your retreat, please inform a member of our team immediately, who will endeavour to put things right. If your complaint cannot be resolved locally, you must advise us in writing immediately on your return.
8: LOCAL CUSTOMS AND GROUP CONDUCT
Please familiarise yourself with the local customs of the country you are visiting, especially if it is a country with conservative culture or you are visiting a location that does not have many tourists.
Guests who are deemed by our retreat host to be acting in a way that is inappropriate or in the local environment or towards our retreat teams or other guests may be asked to leave.
Inappropriate conduct includes verbal abuse, aggressive behaviour and violence, repeatedly disruptive behaviour, consuming excessive alcohol or drugs, sexual harassment, including sexual comments and unwanted touching. It also includes unwelcome behaviour that intimidates, offends or humiliates a person because of a particular personal characteristic such as age, race, gender, disability, religion or sexuality.
No refund will be given in this circumstance and all costs for early departure must be met by the guest.
9: PASSPORTS, INSURANCE, VISAS AND HEALTH REQUIREMENTS
You are responsible for ensuring that you have a valid passport and any necessary visas and any necessary or required inoculations or other health requirements.
You are responsible for arranging your own travel insurance which should cover you for the activities you plan to undertake and have adequate cover for travel delay, cancellation and curtailment, medical expenses and your personal belongings. We recommend you take out travel insurance within 15 days of booking your retreat and that your insurance covers your costs if your retreat is cancelled or postponed